Shipping Policy
All domestic orders over 100 € are qualified for free shipping
Shipping to Greece
• All orders under 100 € have a 5 € flat rate and are shipped with a tracking number.
• Allow me up to 7 working days to prepare and ship your order.
• After the parcels are sent, they usually need 1-3 working days to arrive.
• All orders are sent via SPEEDEX COURIER.
Shipping to the rest of the world
• Shipping costs vary depending on the item.
• All orders are shipped as registered items with a tracking number.
• Allow me up to 7 working days to prepare and ship your order.
• The shipping time depends on your location.
Europe: approx. 3-5 working days
Rest of the world: normally 7-10 working days but can be up to 3 weeks
• Buyers are responsible for any customs and import taxes that may apply.
• All orders are sent via HELLENIC POST.
Payment Methods
The store accepts payments by cash on delivery (applies for Greece), bank deposit and debit/credit card. The online payment gateway is encrypted to ensure the confidentiality of your financial information, providing you with peace of mind during every transaction.
Return & Exchange Policy
Please read carefully the Return & Refund policy before you send something back to me. No refund will be issued for products received without prior notice.
Returns & exchanges are accepted within 14 days of delivery, based on EU rules. If 14 days have gone by since you received your order, unfortunately I cannot offer you any refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be packed in its original packaging. Please note that you are responsible for return shipping costs.
To complete your return, a receipt or proof of purchase is required. Send an email at birds.and.lofts@gmail.com informing me about your request and if you are eligible, further instructions on how to proceed will be given to you.
Once your return is received and inspected, you will be notified by email for the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Non-refundable:
• Any item not in its original condition, with damaged or missing parts for reasons not due to my error.
• Gift Cards
• Any item that is shipped more than 14 days after delivery
• Sale items
Late or Missing Refunds
If you have been notified that you are eligible for a refund but haven’t received it yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at birds.and.lofts@gmail.com.
Exchanges
Exchanges are accepted only for items of the same or higher price. If you want to exchange an item for a lower priced value, a store credit will be given to you to use on a future order. Store credits cannot be passed to other people and are valid for one year. If your item is defective or damaged, you can exchange it for the same item.
If you want to exchange your purchase please first send me an email at birds.and.lofts@gmail.com.
Gifts
If you have received a gift purchased from this store and you want to return it, you can either exchange it or you can receive a gift credit for the value of your return.
Please remember that I need to be notified within 14 days from the delivery date. After that all purchases are final.
Shipping
To return your product, you should mail it to:
Myrsini Maneta
4 Themidos Str,
14121 Neo Iraklio Attikis,
Greece
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over 30 €, you should use a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item if not shipped as a registered one.
Privacy & Safety
This online store holds your privacy and safety in the highest regard. The Privacy & Safety policy is designed to ensure that your personal information remains confidential and secure throughout your online shopping experience. Rest assured that your personal details, such as payment information and contact details, are handled with the utmost care and confidentiality, so that you can enjoy shopping with complete peace of mind.
This online store ensures the protection of the personal data of its users, in compliance with the current legislation (Regulation (EU) 2016/679, better known by the abbreviation GDPR).
During your visit to this online store, it is possible that you will be asked to declare information concerning you (name, e-mail address, etc.) in order to complete an order, but also to ensure the possibility of communicating with you. The personal data that you may declare anywhere on the website page are intended solely for the purpose of ensuring the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472/97 regarding the protection against processing personal data, as it applies each time.
Customer Care
Your satisfaction is my priority. Whether you’re seeking guidance on product selection, require assistance with order tracking, or need support with returns and exchanges, I am here to help you. I am available to address any inquiries, concerns, or feedback you may have at birds.and.lofts@gmail.com.
Thank you for choosing Birds & Lofts, and I look forward to serving you with care and attention.
Copyright
All the website content, photographs and texts are protected by Greek law in the relevant “Intellectual Property” provisions. They are allowed to be used by third parties only in cases where it has been mutually agreed upon.
Reproducing, republishing, uploading, announcing, disseminating or transmitting or any other use of the content in any way or medium for commercial or other purposes is only permitted with the prior consent of the owner of this website.
By accessing this website, you agree to the above copyright laws.